Updating your online services account details

How to manage your online services account information

You can update your individual and organisation account details on the online dashboard.

Updating an individual’s own details

All users of an online services account can update their own personal details, that is their:

  • address
  • name
  • email and phone numbers.

To update your personal details, follow these steps.

  1. Log in to your online services account.
  2. From the top-right banner menu select your username, and from the drop-down list choose 'My User Details'.
  3. On the 'Your Details' screen, click on 'Change My Details'.
  4. Edit the field you wish to change.
  5. Click 'Save User'.
Log in to your online services account

Managing organisation account details and users

Account administrators can, on behalf of an organisation, make the following updates:

  • Update organisation contact details.
  • Add and delete users of the organisation account.
  • Edit organisation user details.

Updating organisation information

  1. Log in to your online services account.
  2. From the top-right banner menu select your organisation name, and from the drop-down list choose 'Manage'.
  3. On the 'View Organisation' screen, click on 'Maintain Organisation'.
  4. Edit the fields you wish to change.
  5. Click 'Save Organisation'.

Adding an organisation user

  1. Log in to your online services account.
  2. From the top-right banner menu select your organisation name, and from the drop-down list choose 'Manage'.
  3. On the 'View Organisation' screen, click on 'Add Organisation User'.
  4. Provide the required information for the new organisation user.
  5. Click on 'Create User'.

We'll send the new user an email containing an activation code. The new user must enter this code to activate their account and complete their registration with us.

Updating organisation user details

  1. Log in to your online services account.
  2. From the top-right banner menu select your organisation name, and from the drop-down list choose 'Manage'.
  3. From the list of organisation users at the bottom of the 'View Organisation' screen, click on the name of the user whose details you wish to update.
  4. On the 'View Organisation User' screen, click on 'Maintain Organisation User'.
  5. Edit the fields you wish to change.
  6. Click on 'Save User'.

Deleting an organisation user

  1. Log in to your online services account.
  2. From the top-right banner menu select your organisation name, and from the drop-down list choose 'Manage'.
  3. From the list of organisation users at the bottom of the screen, click on the name of the user you wish to delete.
  4. On the 'View Organisation User' screen, click on 'Delete This User'.
Log in to your online services account

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